Community guidelines

Last updated 28 October 2026

Zidi works because renters and hosts can trust each other. These guidelines sum up what we expect from everyone. The full rules are in our Terms of Use, which apply if anything here differs.

Everyone

• Be who you say you are. One account each, in your own name, with true details: the name on your account must match your ID.
• Pay and get paid only in the app. Zidi never asks you to send money to a phone number. Hosts don't charge anything outside Zidi, or take payment outside the app.
• Keep your sign-in codes to yourself, and tell Zidi at once if you think someone else is using your account.
• Keep to times and places. Be at the agreed place at the pick-up time, and let the other side know early if something changes.
• Rate honestly. Rate what happened on the trip. Zidi takes down comments that are rude, untrue or share someone's personal details.

Renters

• Be at least 21, with a valid driving licence held for at least 2 years, and bring your original ID and licence to pick-up.
• Only you drive the car.
• Drive lawfully and safely: never under the influence of alcohol or drugs.
• Use the car for personal travel only: no subletting, ride-hailing, paid transport, racing or towing.
• Follow the host's terms, such as returning the same fuel level or not smoking.
• Don't take the car outside Kenya or outside an area the host sets.
• Return the car to the agreed place on time, in the condition you received it. Normal wear is expected.
• Traffic fines, parking fees and tolls during the rental are yours to pay.
• Report any accident, breakdown, damage or theft to the host and Zidi at once, and to the police where the law requires.

Hosts

• List only cars you may rent out, described accurately, with recent photos.
• Keep the car roadworthy, licensed, inspected and insured with comprehensive cover that allows self-drive hire.
• Answer requests within 10 minutes.
• Hand over the car at the agreed time and place, after checking the renter's original ID against the details in your app.
• Keep your host terms clear: renters see them and accept them with each request.
• Pause the car's listing whenever it isn't available.

When the rules are broken

Zidi may pause or close an account, or a car's listing, to protect other users. Reasons include false details or documents, fraud or attempted fraud, paying or being paid outside the app, unsafe or illegal use of a car, repeated no-shows or rejections, and unpaid amounts owed to Zidi or another user.

Before acting on an automatic flag, Zidi's team reviews it. A renter who rejects cars twice within 60 days is reviewed by Zidi, and a car that is rejected repeatedly may be paused until Zidi has checked it.

Seen something that breaks these guidelines? Tell Zidi.